Current systems don't take into account the energy in human systems. Systems need better thinking. Twenty years ago, I coined a term to talk about the effects of this situation: “energy vampires.” Time and time again, I've observed (and proven in business) that when things go bad, it's no so much because of “bad” energy. But it's often because energy doesn't circulate at all. What and therefore who sucks energy? Systems and what they prevent. Because of how they're designed. Here's how: The efficient forced self-administered customer service (and therefore an additional fee or energy tax on customers) Technology with... Read more →